Support

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity and Contact details by filling in forms or by corresponding with us by post, phone, email or through chat or social media.

This includes personal data you provide when you:

• sign up to receive the Cacau Creates newsletters;

• download free products

• make inquiries or request information be sent to you;

• create an account on our website;

• order our products or services;

• engage with us on social media;

• enter a competition, promotion or survey;

• contact customer services; or

• leave comments or reviews on our products or services.

Automated technologies or interactions. As you interact with us, including via the cacaucreates.com website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may also collect Tracking Data when you use our website, or when you click on one of our adverts (including those shown on third party websites).

Third parties or publicly available sources. We may receive personal data about you from various types of third parties, including:

Technical Data and/or Tracking Data from analytics providers, advertising networks and search information providers;

Contact and Transaction Data from providers of payment and fraud prevention services;

Identity and Contact Data from data partners; and

Data from any third parties who are permitted by law or have your permission to share your personal data with us, such as via social media or review sites. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

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Use of your Personal Information 

 

Where we need to perform the contract we are about to enter into or have entered into with you. For example, when you purchase our products, that’s a contract.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, when we carry out fraud screening as part of the check-out process.

Where we need to comply with a legal or regulatory obligation. For example, keeping records of our sales for tax compliance.

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Generally, we do not rely on consent as a legal basis for processing your personal data other than where the law requires it, for example in relation to sending certain direct marketing communications. Where our legal basis is consent, you have the right to withdraw consent any time.

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Cacau Creates, Inc collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

Cacau Creates, Inc may also use your personally identifiable information to inform you of other products or services available from Cacau Creates, Inc and its affiliates.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Advertising, marketing and your communications preferences

We may use your Identity, Contact, Technical, Tracking, Usage and Profile Data to form a picture of what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you and tell you about them.

From time to time, Cacau Creates, Inc may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. We normally carry out direct marketing via email or email newsletter blasts.

 

If you would like to stop receiving marketing or promotional communications via email from Cacau Creates, Inc, you may opt out of such communications by Clicking on the unsubscribe button

 

We work with Mailchimp, convert kit to send out our blasts, so we strongly advise you to review their data protection policy.

Our partner for getting tracking data is Google Analytics. In particular we use cookies to collect anonymous tracking data. We also use cookies for our checkout process, this helps products to remain in your cart throughout the process as well as it keeps you logged into your account.

See more about cookies below:

Use of Cookies

 

The Cacau Creates, Inc website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Cacau Creates, Inc pages, or register with Cacau Creates, Inc site or services, a cookie helps Cacau Creates, Inc to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Cacau Creates, Inc website, the information you previously provided can be retrieved, so you can easily use the Cacau Creates, Inc features that you customized.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Cacau Creates, Inc services or websites you visit.

Cookies help cacaucreates.com work better and provide lots of help in the background to make the process of being a cacaucreates.com customer a lot easier. You’d miss a lot of these things if they were gone – like it being easy to log in and move from page to page, and things staying in your cart while you go off and look at other pages.

Other cookies collect information about how visitors use cacaucreates.com, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and used to improve how cacaucreates.com works.

When you use cacaucreates.com, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

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Sharing Information with Third Parties

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Cacau Creates, Inc does not sell, rent or lease its customer lists to third parties.

 

Cacau Creates, Inc may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Cacau Creates, Inc may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Cacau Creates, Inc, and they are required to maintain the confidentiality of your information.

 

Disclosures of your personal data

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We will not share or disclose any of your personal data with no other third party except government, regulators and law enforcement should this data be requested through written documents.

Cacau Creates, Inc may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cacau Creates, Inc or the site; (b) protect and defend the rights or property of Cacau Creates, Inc; and/or (c) act under exigent circumstances to protect the personal safety of users of Cacau Creates, Inc, or the public.

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Tracking user behavior

 

Cacau Creates, Inc may keep track of the websites and pages our users visit within Cacau Creates, Inc, in order to determine what Cacau Creates, Inc services are the most popular. This data is used to deliver customized content and advertising within Cacau Creates, Inc to customers whose behavior indicates that they are interested in a particular subject area.

 

Automatically collected Information

 

Information about your computer hardware and software may be automatically collected by Cacau Creates, Inc. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cacau Creates, Inc website.

 

Data security

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We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Third-party links

This website may include links to third-party websites, plug-ins and applications (for example, the ability to sign in with Facebook). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

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Data retention

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We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

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Changes to this privacy policy

 

This Privacy Policy was last updated on March 1st, 2020 and can be edited without prior notice. 

Cacau Creates, Inc reserves the right to change this Privacy Policy from time to time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.This privacy policy document is compliant with most recent privacy regulations.

Contact Information

Cacau Creates, Inc welcomes your questions or comments regarding this Privacy Policy.

If you don’t want us to process your data anymore, 

If you believe that Cacau Creates, Inc has not adhered to this policy,

If you have any questions about our privacy policy or would like to exercise any of your rights feel free to contact us through our contact form. 

 

Effective as of March 1st, 2020

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